POPIA Compliance | Element UI

1. Our commitment

The Protection of Personal Information Act 4 of 2013 (POPIA) sets the conditions for how South African organisations may process personal information. Element UI processes personal information only in line with these conditions. Full details of what we collect and why are in our Privacy Policy.

2. How we apply the eight conditions

Accountability: We take responsibility for complying with POPIA and have an Information Officer who oversees it.
Processing limitation: We collect only what we need, for a lawful reason, and directly from you wherever possible.
Purpose specification: We collect information for specific, explicit purposes and keep it only as long as needed or required by law.
Further processing limitation: We do not use information for new purposes that are incompatible with why it was collected.
Information quality: We take reasonable steps to keep information complete, accurate and up to date, and correct it when you tell us.
Openness: We explain our processing in our Privacy Policy and PAIA Manual, and tell you when we collect information.
Security safeguards: We protect information with technical and organisational measures and require the same of our service providers.
Data subject participation: You can access, correct or delete your information, and object to its processing.

3. Information Officer

Our Information Officer is responsible for POPIA compliance and for handling requests from data subjects and the Information Regulator.

Trading name: Element UI
Registered name: Available on request from info@elementui.co.za
Registration number: Available on request from info@elementui.co.za
Information Officer: The owner of Element UI acts as Information Officer
Email: info@elementui.co.za
Telephone and WhatsApp: +27 76 332 8765
Physical address: Pretoria, Gauteng, South Africa (full street address available on request from info@elementui.co.za)
Website: www.elementui.co.za

4. Your rights

Under section 5 of POPIA, you have the right to:

Be told that your personal information is being collected, and be told if it has been accessed by an unauthorised person.
Ask us, free of charge, to confirm whether we hold personal information about you, and request a copy of it (section 23).
Ask us to correct, update or delete information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or unlawfully obtained (section 24).
Object, on reasonable grounds, to the processing of your information (section 11(3)).
Object to direct marketing at any time, and not receive unsolicited electronic marketing (section 69).
Not be subject to a decision based solely on automated processing that has legal effects on you (section 71).
Withdraw consent you have given, at any time.
Lodge a complaint with the Information Regulator and institute civil proceedings (section 99).

5. How to make a request

Email info@elementui.co.za with the subject "POPIA request". Say which right you want to exercise and which information it relates to.
We may ask for proof of identity so we never disclose information to the wrong person.
You may use the prescribed forms in the POPIA Regulations, 2018 - Form 1 to object to processing and Form 2 to request correction or deletion - available on the Information Regulator's website. A clear email is also accepted.
We will respond within a reasonable time and in any event within 30 days. If we need longer, we will tell you why.

Confirming whether we hold your information is free. Requests for copies of records are handled under our PAIA Manual; you will not pay a request fee when asking for your own personal information, but prescribed reproduction fees may apply.

6. Security compromises

If we have reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will notify the Information Regulator and the affected people as soon as reasonably possible, as required by section 22 of POPIA, with enough information for them to protect themselves.

7. Complaints

Please contact us first so we can try to resolve your concern. If you are not satisfied, you may lodge a complaint with the Information Regulator:

Name: Information Regulator (South Africa)
Physical address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Complaints: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Website: inforegulator.org.za